Refund policy
At WoofWagonTails , we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Products that have been used, damaged by the customer, or are not in their original condition
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item. We will review your request and arrange a replacement or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellation
Orders may be cancelled within 12 hours of placing the order. Once an order has been processed or shipped, it can no longer be cancelled.
Contact Us
If you have any questions about returns or refunds, please contact us: 80284008
Email: woofwagontails@gmail.com
We aim to respond within 1–2 business days.