Shipping policy

Thank you for shopping with Woof Wagon Tails. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

Singapore: 2–7 business days
International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may be affected by customs clearance, weather conditions, or courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available). Tracking information may take up to 48 hours to become active.

Delayed or Lost Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us through our website, and we will assist you in tracking your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the packaging and the damaged item. We will work with you to resolve the issue as quickly as possible.